Saturday, 23 July 2011

They still haven't fixed it

A couple of years ago I took part in the proving trails for Heathrow's Terminal 5.

Shortly afterwards it proved that what I'd actually done was to waste a couple of days of my life on a pointless exercise that served no purpose.

On all the trials I took part in the feedback that I and everyone else gave was "lovely looking building, do you think you need some more seats".

At the time we were told that the seating wasn't a problem and everything would be fine.

Fast forward a couple of weeks to the now infamous failed opening of Terminal 5 and guess what - biggest complaint (after lack of information and why didn't you test the place out first) was the lack of seating.

So I would have thought that a couple of years down the line this would now have been addressed.

It appears I thought wrong.

Yes, today was the first weekend of the school summer holidays, so the airport was experiencing one of its busiest days, but everything was running pretty much to time. There were a couple of flights with 20 minute delays, but nothing major and certainly not plane loads of people stuck for hours waiting for a delayed flight that may or may not ever get them to their holiday.

Instead, it was a very busy, but not exceptional day. In other airports it would have meant people getting cosy, but everyone who had wanted to sit down would be able to.

Not so in Terminal 5, still there is insufficient seating, and still people have to sprawl out on the floor or sit up against shop fronts.

I don't know what the going rate for a day of your life is, but if they still haven't fixed it after all this time, I'm seriously considering asking BAA for a refund of two of mine.

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