I work in a situation where I have to deal with angry customers, and occasionally have to give them the answer they don’t want, so I know how angry people can get.
However, the poor station staff at Kings Cross this morning were getting far worse than I have ever experienced and they were trying to only give out good information.
Trains had been severely delayed due to “Overhead wire damage in the Doncaster area”, and by the time I arrived at Kings Cross at 10:30 arrivals due at 08:00 had still not arrived, in fact there were no trains in the station at all.
Over the course of the next 60 minutes a number of trains did arrive and eventually start departing.
It was quite obvious that what had happened was beyond the control of the staff at Kings Cross station, who along with trying to let passengers know what was happening, were also trying to keep an increasingly dangerously full station safe.
Some people though, were still hurling abuse at the poor station staff and accusing them of deliberately delaying their journey (despite the fact there were no trains for them to be travelling on.)
This included one particularly unpleasant person who had been queuing up near platform 2 for over an hour only for his train to then leave from platform 7 (despite all the announcements telling everyone to remain on the concourse as platforms would be subject to change), shouting at a member of staff that it was his personal fault that the train had arrived on a different platform.
I did wonder how he would have reacted if the member of staff had said it had done it on purpose just to spite him, though I think he would have been detailed with cleaning up the bloody remains of a self-exploding passenger.