Wednesday, 11 March 2009
After the lousy start to the day I didn’t expect the check-in process for a RyanAir flight to be much better, and I wasn’t disappointed.
Having used the checkin terminals (no desks, despite having paid for an airport check-in!) I wandered, as instructed to zone J for the fast bag drop, queued up, got to the front of the queue and was then told I should read the screen more clearly as it said Zone F. I mentioned that it had actually said Zone J but the person on bag drop insisted that I was an idiot who couldn’t read simple English, until the person at the next desk started saying the same thing to another Granada passenger, at which point both check-in staff shrugged their shoulders and said we had to go to F, no apology (though I’m sure I could probably get one if I paid the £7.99 apology fee!)
Over to zone F where there was an even longer queue, partly made up of people who hadn’t read the screen when they were at home and were disputing why for their 99p flight they now had to pay £9.99 to checkin and another £18 for the bags they had with them as they thought RyanAir would let them on if they just turned up.
I can sort of understand why the people in Zone J must have originally thought I had read the screen wrong, but an apology whouldn’t have hurt would it?